Provider Standards

RoamBebe is free for providers during our launch period: until 30 April 2027 we charge 0% commission and you keep the full rental price, paid to you in cash at handover. In return, every provider agrees to the standards below. They exist so that a parent arriving in a new city can trust any item on RoamBebe as much as their own.

1. Hygiene and cleanliness

• Every item is cleaned and disinfected before each handover: fabrics washed, hard surfaces wiped with a child-safe disinfectant, wheels and frames free of dirt.
• No smoke, pet hair, mould or persistent odours. Textiles that cannot be brought back to a like-new condition are replaced.
• Mattresses, high-chair trays and feeding equipment are treated as food-contact surfaces.

2. Safety and condition

• Items are complete, undamaged and in good working order: brakes, harnesses, buckles, straps, locks and folding mechanisms are checked before every rental.
• Car seats are never rented after an accident, past their expiry date, or with missing labels or instructions.
• Products subject to a recall or safety notice are withdrawn immediately. Product-safety fields on the listing (brand, model, age range, weight limit, expiry) are filled in truthfully.

3. Accurate listings

• Photos show the actual item you will hand over, not stock images, and reflect its current condition.
• Brand, model, age and weight limits, included accessories, deposit and delivery options are stated correctly and kept up to date.
• Availability is kept current so that customers are never told an item is free when it is not.
• Every new listing and every material change to a published listing is reviewed by RoamBebe before it goes live; listings that do not meet these standards are sent back with the reason.

4. Responsiveness

• New booking requests are answered within 24 hours; within 12 hours for bookings starting in the next 3 days.
• Customer messages receive a reply within one business day.

5. Reliability at handover

• Confirmed bookings are honoured. If you must cancel, you tell the customer and RoamBebe immediately and help find an alternative.
• You are on time at the agreed handover and return points, with the item assembled and ready to use.
• Cash payment and any deposit are collected exactly as shown on the booking; no surprise charges. Deposits are returned in full when the item comes back in the agreed condition.

6. Conduct

• Customers are treated with courtesy; their contact details are used only for the booking and never for marketing.
• Bookings arranged through RoamBebe are not moved off the platform.

7. How we enforce these standards

We review listings, monitor response times, cancellations and customer reviews, and follow up on every complaint. A first breach normally leads to a written warning and a request to fix the issue. Repeated or serious breaches, including any safety issue, may result in listings being hidden, bookings being cancelled, or the provider account being suspended or removed. Our decisions are made in good faith with the safety of children as the first priority.

These standards are part of our Terms of Use and may be updated from time to time; material changes are announced to providers in advance.