Cancellation & Refund Policy

This policy explains how cancellations and refunds work on the RoamBebe marketplace. RoamBebe is an intermediary: the rental contract is between you and the independent provider, and, at launch, payment and any security deposit are handled in cash directly between you and the provider. This policy should be read together with our Terms of Use.

1. Cancelling before the provider confirms

You may cancel a booking request free of charge at any time before the provider has confirmed it. Because the provider has not yet accepted and no cash has changed hands, there is nothing to refund and you owe nothing.

2. Cancelling after the provider confirms

Once the provider has confirmed the booking, any cancellation is arranged directly with the provider. Please contact the provider through the platform as early as possible; whether a refund is due, and how much, depends on the timing and on any cancellation terms the provider has communicated for the booking.

3. Refunds

Because payment at launch is made in cash directly to the provider, any refund of the rental amount is made by the provider, not by RoamBebe. RoamBebe does not hold, escrow or process rental payments and therefore cannot issue refunds on the provider's behalf. If online card payment is enabled in future, this policy will be updated to describe how those refunds are handled.

4. Security deposits

Any security deposit is collected in cash by the provider at handover and is returned by the provider when the equipment is returned in the agreed condition (fair wear and tear excepted). The collection, holding and return of the deposit are the provider's responsibility; RoamBebe does not hold deposits and is not responsible for their return.

5. Right of withdrawal (cayma hakkı)

Turkish distance-contract rules (Mesafeli Sözleşmeler Yönetmeliği, Art. 15/1) exempt from the 14-day right of withdrawal services that must be performed on a specific date or within a specific period (such as accommodation, goods transport, vehicle rental, catering and leisure services), and also services whose performance has begun, at the consumer's own request, before the 14-day period expires (Art. 15/1-ğ). Every RoamBebe booking is made for a specific handover date and time that you choose, and the service is performed as soon as the equipment is handed over to you on that date; from that point the 14-day withdrawal right can no longer be exercised. Before handover, you can in any case cancel free of charge at any time before the provider confirms your booking (see section 1); after confirmation, the terms in section 2 apply. This does not affect any mandatory rights that cannot be waived under applicable consumer-protection law.

6. If something goes wrong

If a provider cancels a confirmed booking, or you cannot agree on a fair outcome, contact us and we will try to help mediate. This does not affect any mandatory rights you may have under Turkish consumer-protection law.

7. Contact

Questions about this policy may be sent to [email protected], addressed to RoamBebe, Antalya, Türkiye.